Terms & Conditions

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 Refund, Cancellation and Appointment Policy

All clients will be required to complete a consent form prior to their first appointment. Any change to your circumstances, either your personal details or medical history must be advised to our staff prior any appointment. It is the client’s responsibility to disclose all medical issues to Body Contouring Perth. as we cannot be held liable for any unknown or undisclosed medical issues. 

To ensure you get your full treatment we require you to arrive on time, if you are late, we may not be able to provide your full treatment. Any adjustment made to your treatment time due to late arrival will result in your being charged for the full appointment. In the event we are unable to perform your treatment due to late arrival you will be required to pay for the full treatment. In the case of prepaid treatments, the treatment will be forfeited.

Body Contouring Perth do not provide refunds for products or services as a result of change of mind. This does not exclude your rights for a refund under consumer law where there is a major problem with the product or service.

At the time of making your appointment, we require a deposit of 20% to be paid upfront to secure your booking. 

We require a minimum of 48 hours notice for any appointment cancellation, if the appointment is re-scheduled a minimum 48 hours prior to your appointment day, this deposit will be applied to the scheduled appointment. If you fail to reschedule your appointment with a minimum 48 hours notice, no transfer of the deposit will be applied. In the case of pre paid treatments, the treatment will be forfeited if we are not given 48 hours notice.

Terms and Conditions - Promotions

These terms and conditions will apply to all sales and promotions advertised by Body Contouring Perth. 

• Promotions can not be used in conjunction with any other offer.

• Promotions apply only to full priced treatments.

• Promotions are not refundable or transferable between clinics or clients.

• Packages are not able to be split between clients.

• Treatment packages are not able to be altered or changed to another area mid way through.

• Promotional pricing will only apply to new bookings made and paid for during the promotion period. Promotional pricing will not apply to bookings already made.

• Promotions are for a limited time and are subject to availability. Body Contouring Perth may end a promotion at any time without prior notice.

· Body Contouring Perth therapists have the right to refuse treatment of any client in circumstances where the therapist deems the treatment to be unsuitable.

Treatment packages

• All packages are valid for use for 12 months from the date of purchase.

• Any treatments not used within a 12 month period will be forfeited without refund.

• Body Contouring Perth will use its best endeavours to have your treatment performed by the therapist of your choosing, there is no guarantee of this and refunds will not be given in the event a therapist is unavailable to perform your treatment.

Concerns

Results from treatments may take up to 12 weeks to show results and results will vary from client to client. If you are dissatisfied with your results or experience an adverse reaction you agree to provide us with any information requested by us so we can assess your issues, this includes the provision of photographs. If you refused our request for information it will impact on our ability to assist you.

Privacy Policy

Body Contouring Perth is committed to protecting your personal privacy and ensures to follow guideline of the Privacy Act 1988.

If you feel your rights under this act have not been adhered to please contact us to see if we can resolve the issue, in the instance we do not come to a resolution then your next step is to contact the OAIC on 1300 363 992, further information can be found on their website: The Privacy Act | OAIC